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Company : Swanstaff Recruitment
Job Title : Customer Services and Technical Advisor
Job Category / Job Sector : Building/Construction
Job Reference : DAR/CST/01/
Job Description :
We are an award winning agency working on behalf of its prestigious client in bespoke and standardised bathroom design solutions sector who is currently looking for an experienced Customer Services and Technical Advisor. The role is full time and permanent offering an excellent salary package .This is an exciting and unique opportunity.

Brief summary of duties:

Consistently provide high levels of customer service and technical support to a range of customers via fax, email and telephone including order placing, data input for our retailers, effective complaint resolution and other customer service and technical related issues. Proactively keeping customers informed of any issues and ensure these are rectified where possible to the customer's satisfaction. Working with a comprehensive and thorough understanding of process and procedure.

Key areas of responsibility:

* Accurate and timely input of customer orders via SAGE 1000 back office system
* Management of time to ensure high level of productivity and order throughout
* Understanding of processes and procedures to minimise input error and ensure good customer service is given
* Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations
* Proactively monitor the wall board and contribute to team activity to ensure all calls are answered promptly
* Liaise directly with customers on the phone assisting with plumbing and fitting issues.
* Develop high levels of product knowledge in order to answer questions relating to our bathroom ranges


* Significant date entry experience with high accuracy rate
* Excellent verbal and written communication skills
* Ability to work under pressure and meet processing deadlines
* Good MS Office skills

Skills & Experience:

* Minimum of 2 years experience within a Contact Centre/Customer Service environment
* Ability to read the technical drawings
* Excellent communication skills
* Self-motivated with a proactive approach and demonstrates a 'can do' attitude
* Ability to focus on solutions rather than problems
* Expresses passion and enthusiasm within the role
* Proven track record on delivering quality as a first priority
* Quick to adapt and learn new skills
* An ability to be able to understand technical drawings and instructions will be of benefiit

Successful applicants will receive benefits package, including generous pension scheme, paid holiday, sick pay and rewarding working environment.


We are an equal employment company.

Skills (Years Experience) :
Language Requirements :
Employment Type :
  • Permanent
Salary/Rate : From: 18500  To: 18500 per year
Other Information
Min. Qualifications : High / Secondary School
Min. Experience (Years) : Unspecified
Job Location : Dartford - UK
Post Date : 12 Feb 2018
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